Well, this weekend something happened and I thought our torrid love affair may be over. For months I have been somewhat annoyed by the fact that the “crotch-pad” (for lack of a better word), the cover that slides over the belting system at baby’s crotch, keeps slipping off every time my preschooler gets out of the stroller. It’s not so bad with the baby’s exit because I am taking her out, but my son just slides out and with him goes the crotch-pad. I have been thinking for a while now that this is the one flaw of the Bumbleride Indie and Bumbleride Indie Twin and have been annoyed each time it happens. However, the infraction wasn’t enough to end the love affair altogether. You know, it’s kind of like how a husband’s weird quirk grates on you…like how when he flosses his teeth he licks the flossed bits off the floss! Ewwwww! Well anyways, my point is, while it’s highly irritating it’s not anything to get a divorce over.*
And this crotch-pad thing is kind of like that. However, on Sunday the “floss”
finally almost broke the Bumbleride Addict’s back. As I was outside of Von’s I let my son out of the stroller and we go in to shop. After shopping, I go to put him back in the stroller and notice that the crotch-pad is gone! OMG!!!! A tragedy of epic proportions!!!! Okay, so some of you may say, “Big deal!” but for someone who has OCD tendencies towards her strollers I freaked! We spent 20 minutes retracing our steps and asking at the lost-and-found but there was nary a crotch-pad to be found. I went home dejected, completely annoyed, and with a few choice words for Bumbleride (and myself)!
Fast forward to this morning when I called the San Diego office of Bumbleride. I told them how I had lost the crotch-pad because it falls off so easily and asked if they could please send me a replacement. “Of course”, they said! They would be happy to! The woman was so nice and friendly and she even told me how to prevent another loss! I told her how I had been thinking of jerry-rigging the stroller so the crotch-pad would stay put better but hadn’t yet gotten to it. She suggested sewing some tacking into the back of the crotch pad to connect it with the strap inside. That way the crotch-pad (or “belt- cover” as Bumbleride more eloquently calls it) can still be easily removed for washing by simply cutting the tacks.
So, in addition to top-notch strollers, Bumbleride also has top-notch customer service. I am impressed and still deeply in love.
*Dr. McCutiePants no longer does this. Once I pointed out the sheer grossness of it (and refused to be within sight or sound of him when he flossed his teeth) he quickly changed his ways.